Shipping policy

Shipping Policy

Last updated: 22 October 2026

Thank you for shopping at VORTEXION. This policy explains how we ship your order, what it costs, and what you can expect after you buy. It applies to orders delivered to New Zealand.

Where we ship

We currently ship to New Zealand only. We operate online from outside New Zealand, and your order is sent to you by our fulfilment partner.

Order processing

Order processing usually takes 1 to 3 business days for most orders. Processing starts once your payment is confirmed. When your order is dispatched, we will email you tracking information if the shipping method supports tracking.

Delivery times

Once your package is dispatched, the estimated delivery time to New Zealand is 6 to 10 business days with our standard shipping method. These are estimates, not guarantees. Delivery can be affected by carrier delays, customs processing, weather or other events outside our control.

If you order more than one scrubber, they may be dispatched in one parcel or in separate parcels. We will email you tracking information for each parcel.

Shipping cost and total price

Standard shipping to New Zealand is free. The price you see at checkout, in New Zealand dollars, is the total you pay to us. We do not charge GST, duties or import fees ourselves. If New Zealand Customs or a carrier ever charges fees on your parcel, those charges are not set or kept by us. Please contact us and we will help you.

Order tracking

Tracking information can take a short time to update after you receive it. If your tracking link does not work after 3 business days, email us.

Delivery address

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it. We may not be able to change the address once your order has been dispatched.

Late, lost or damaged parcels

We are responsible for your order until it is delivered to the address you gave us. If your parcel has not arrived within 20 business days of your order date, or it arrives damaged or incomplete, email us at contact.vortexcore@gmail.com with your order number (and photos if it is damaged). We will look into it and, as the law allows, resend the item or refund you.

Order changes and cancellations

To change or cancel an order, contact us as soon as possible. We can usually make changes before the order is dispatched, but not once it is in transit. If we cancel an order or cannot deliver it, we will refund you to your original payment method.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand consumer law.

Contact us

Questions about shipping? Email contact.vortexcore@gmail.com. We reply within 1 to 2 business days.